@book{10009,
	author = {Pearson, Judy C.},
	title = {Human communication /},
	publisher = {McGraw-Hill,},
	year = {c2003.},
	address = {Boston, Mass. :},
	note = {Includes bibliographical references and index.},
	url = {http://www.loc.gov/catdir/enhancements/fy0702/2002069588-d.html}
}