@book{10313,
	author = {Gitlow, Howard S.},
	title = {Tools and methods for the improvement of quality /},
	publisher = {Irwin,},
	year = {1989.},
	address = {Homewood, IL :},
	note = {"ASQC Quality Press"--Cover.},
	url = {http://www.loc.gov/catdir/enhancements/fy0744/88012923-d.html}
}