Total quality management / 
Dale H Besterfield...[et al.]. 
 - New Delhi :  Pearson,  c2003. 
 - 652 p. :  ill.;  23 cm. 
<br/><br/> Includes index. 
<br/><br/>
<br/><br/><label>ISBN: </label>8129702606 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Quality management
<br/><br/><label>Dewey Class. No.: </label>658.15  / TOT